Returns

Changed your mind? No problem. Here’s how returns, cancellations and refunds work.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you have 14 days from the day after you receive your order to cancel it for any reason — no explanation needed. To cancel, contact us via our Contact page or call +44 7848 114059 within the 14 days, including your name and order details.

Returning the items

After telling us you wish to cancel, you must return the items to us within 14 days. Items must be unused, unopened and in their original packaging. You are responsible for the cost of returning the items unless they are faulty.

Refunds

Once we receive the returned items (or proof of postage), we will refund the full order amount, including the standard delivery charge, within 14 days. Because all our orders are cash on delivery, refunds are made by bank transfer or another method agreed with you — we will confirm the details with you directly.

Refusing delivery

If you refuse the parcel at the door, the order is treated as cancelled and no charge is made.

Faulty or incorrect items

If an item arrives faulty, damaged or not as described, contact us within 30 days via our Contact page with your order details and, where possible, a photo. We will arrange a replacement or a full refund, including any return postage, in line with the Consumer Rights Act 2015. Your statutory rights are not affected by this policy.

Items that cannot be returned

For hygiene reasons, personal care items (such as makeup remover pads) cannot be returned once opened, unless faulty.